Delivery & Returns

Choose from the following information about our delivery and returns policies

For your security, first-time orders can only be shipped to the cardholder’s billing address or a work address that can be verified. Customers will also be subjected to standard fraud prevention checks.

Orders are shipped via JERSEY POST Recorded Delivery, JEREY POST Special Delivery and JERSEY POST International. A signature will be required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery UNITED KINGDOM (UK)

Jersey – Free

United Kingdom – £3.50 (FREE delivery when you spend over £75)

Europe – £10.00 (FREE delivery when you spend over £100)

Please note that Surfboards, Boardbags, Bodyboards and Skateboards/decks are only available as ‘Click and Collect’ and purchased items can only be collected in person

Our standard delivery is by JERSEY POST Recorded Service and will typically take 1-5 working days. There is no cost for this service regardless of the item value or number of items ordered. All orders are dispatched with full insurance against loss or damage. United Kingdom means any address with a valid UK postcode including Northern Ireland, Scottish Highlands and Islands, and Channel Islands.

EUROPE (EU) – STANDARD DELIVERY
Our standard delivery is by JERSEY POST using their International Signed For Service, and will typically take 5-10 working days. The cost for this service is a flat rate of £10 regardless of the value or number of items ordered. We currently ship to Albania, Andorra, Austria, Azerbaijan, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, Switzerland, Turkey, and the Ukraine.

If you have any questions regarding delivery, please email info@madhatter.je or call +44 (0) 1534 733388

CLICK AND COLLECT SERVICE
If you choose to click and collect and choose to pay when you collect the good we will put to one side for one week only . Any goods taking any longer to collect than one week will be put back into stock.

If you have any questions regarding delivery, please email info@madhatter.je or call +44 (0) 1534 733388

PAYMENT INFORMATION
Madhatter currently uses Paypal standard to process payments.

Please note that all prices shown include UK or Jersey taxes. We do not charge European sales tax. This tax will be due at your point of entry if it is withheld by Customs. If you are unsure about your local taxation charges, please click here. click here.

WEBSITE RETURNS POLICY
In accordance with the Jersey law distance selling regulations, you have the right to cancel your order within 14 working days following delivery of your order and, if necessary, return the goods to us within 14 days for a full refund – no hassle, no questions, it’s all good. If in Jersey, you can also return your goods to the shop within 14 days for a full refund. You must notify us in writing during this period of your intention to cancel by email. Should you wish to cancel your order, any goods supplied must be returned within 14 days of your notice to cancel. Providing the goods are returned in original condition with all packaging and labelling, you will receive a full refund. All returns are the responsibility of the customer until received by ourselves, and we strongly advise customers to use an insured delivery service. The cost of returning all items is the responsibility of the customer, we do not refund postage costs unless the goods are faulty or wrong.

Download returns form

* Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.

Please Email us and return items to:
Madhatter Surf & Skate Shop
41 Halkett Place,
St Helier, JE2 4WG
Call us: 01534 733388
Email: info@madhatter.je

STORE RETURNS POLICY
If you’re not 100% happy with your purchase, simply return your item(s) to our shop in their original condition* within 14 days of purchase for a complete refund. If you return your item(s) within 14 days we’ll issue you with a full refund or credit note to use in the Madhatter shop. Please note that we do not accept sale or damaged goods for return.

Madhatter Surf & Skate Shop
41 Halkett Place,
St Helier, JE2 4WG
Call us: 01534 733388
Email: info@madhatter.je

FAULTY OR WRONG ITEM
If the item you received is faulty or is not what you originally ordered, please e-mail info@madhatter.je quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Please allow 1 working day from receipt of a return for us to process your refund. Once a refund is processed you’ll receive an email confirming this (the email will be sent to the same email address as your order confirmation email was sent). After receiving the return confirmation email, please allow a further 3-10 working days for the refund to be credited to your account. Please be aware that when returning goods back to us, we will only refund the postage if the goods are faulty or wrong.

The Secret Splash Company LTD
T/A Madhatter Surf Shop.
Place of registration: Jersey
Company’s address: 41 Halkett Place, St Helier, JE2 4WG | T: 01534 733388
Email: info@madhatter.je
Registration Number: 91204